Get help from Oshi support via email, Discord, or this Help Center. Find the right channel for your question.
How to get help from Oshi support via email, Discord, and this help center.
Payment, billing, account access
Quick questions, community discussion, feature ideas
Discord
Self-service, browsing topics
Help Center
Bug reports
Email or Discord
[email protected]. Response within 48 hours.
Email is the best channel for account access problems, payment or billing questions, Legacy Contributor status issues, and technical problems with the platform. For bug reports, include "BUG:" in the subject line. For urgent issues affecting payment, rewards, or account security, include "URGENT:" in the subject line.
Join our Discord. Response times vary (community-driven).
Discord is the best place for quick questions about the campaign, connecting with other participants, and general GATE 2 discussions. It's also where feature ideas and suggestions live. The team reads community feedback regularly, and moderators can route support questions to the right people.
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Start Here covers platform basics, how anime gets made, and where your contributions go. GATE 2 Campaign covers ranks, rewards, timeline, leaderboards, and quests. Help & Support covers payments, account management, and troubleshooting.
For announcements and production news:
X: @oshikatsu_co and @gate_anime
Campaign page: gate2.oshi.co
Email: Updates sent to your Oshi account email
We welcome suggestions for improving Oshi. You can share feedback in Discord or email [email protected] with "FEEDBACK:" in the subject line.
See Reporting Issues or Bugs for how to submit bug reports with the details our team needs.
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