Get help from Oshi support via email, Discord, or this Help Center. Find the right channel for your question.
How to get help from Oshi support via email, Discord, and this help center.
[GRAPHIC: Support Channel Icons - Email, Discord, Help Center]
[GRAPHIC: "Which Channel?" Guide - flowchart]
Payment, billing, account access
Quick questions, community discussion
Discord
Self-service, browsing topics
Help Center
[email protected] — Response within 48 hours
Best for:
Account access problems
Payment or billing questions
Legacy Contributor status issues
Technical problems with the platform
📝 Urgent issue? Include "URGENT" in your subject line.
Join our Discord — Response varies (community-driven)
Best for:
Quick questions about the campaign
Discussing ranks and rewards
Connecting with other participants
General GATE 2 discussions
You're here! Browse by section:
Start Here — Platform basics and getting started
GATE 2 Campaign — Ranks, rewards, timeline
Help & Support — Payments, account management, troubleshooting
For announcements and production news:
Production roadmap: gate2.co
Email: Updates sent to your Oshi account email
We welcome suggestions for improving Oshi. Email [email protected] with "FEEDBACK" in the subject line.
💡 We read everything, though we can't implement every suggestion. Your input helps shape Oshi's future.
Last updated: 2026 Jan 28
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Need help? [email protected] · Discord
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