Reporting Issues or Bugs
Found a bug or issue on Oshi? Learn what to include in your report to help us fix it faster.
How to report technical problems so our team can investigate and fix them quickly.
What to include
[GRAPHIC: Bug Report Checklist - visual checklist]
Help us fix issues faster:
What happened — Clear description of the problem
What you expected — What should have happened instead
Steps to reproduce — How to make the bug happen again
Screenshots or recordings — Visual evidence is incredibly helpful
Device and browser — e.g., "Chrome on Windows" or "Safari on iPhone 15"
Your account email — So we can follow up
📝 The more details you provide, the faster we can identify and resolve the issue.
Where to report
Email — [email protected] with "BUG:" in the subject line
Discord — Post in the support channel. Moderators will route your report.
What happens next
Our team reviews your report
We may reach out for additional information
We investigate the root cause
We implement a fix based on severity
Fix timelines depend on complexity and impact.
⚠️ For urgent bugs affecting payment, reward access, or account security, include "URGENT:" in your email subject.
We prioritize issues that impact core functionality.
Account or campaign questions → Support Channels
Feature requests → Email with "FEEDBACK" in subject
Bug reports are specifically for technical problems and errors.
Last updated: 2026 Jan 28
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