# Oshi Help Center

{% hint style="info" icon="globe" %}
🇯🇵 **日本語版はこちら** 日本語のヘルプセンターをご利用いただけます。一部ページは現在翻訳作業中です。ご不便をおかけし申し訳ございません。 [日本語版ヘルプセンター](https://app.gitbook.com/o/Jho3nLmbsX7uT3sCEJpR/s/RqQp7knb3WEXx208VXMl/)

A Japanese version of the Help Center is available. Some pages are still being translated. We apologize for the inconvenience. [Visit the Japanese Help Center](https://docs.oshi.co/oshi-help-center-jp)
{% endhint %}

{% hint style="info" %}
GATE 2: Tides of Conflict campaign is active! The anime is already in production. Your participation unlocks exclusive rewards, production access, and opportunities to join the anime. 

→ [Learn about the campaign](https://docs.oshi.co/gate-2-campaign/gate-2-overview) 
{% endhint %}

## Start Here

New to Oshi? These pages explain what we do, why we built this, and how to get involved.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>About Oshi</strong></td><td>What Oshi is and how we connect fans directly to anime production. </td><td><a href="https://2612956370-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsHO2CVanSsqKtCJtf53U%2Fuploads%2FzkSBymsEVYNQCtoznly2%2FAbout.png?alt=media&#x26;token=41084c3d-4508-4bec-be10-beac747b64a7">About.png</a></td><td><a href="start-here/about-oshi">about-oshi</a></td></tr><tr><td><strong>Getting Started</strong></td><td>Create your account, explore campaigns, and choose your rank.  </td><td><a href="https://2612956370-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsHO2CVanSsqKtCJtf53U%2Fuploads%2FJ2MLsa84tuWj5OP0F9HU%2FGETTING%20STARTED.png?alt=media&#x26;token=1b3d96f6-fef5-4b51-891b-7e7e35777342">GETTING STARTED.png</a></td><td><a href="start-here/getting-started">getting-started</a></td></tr><tr><td><strong>Creator Reward Pool</strong></td><td>How your participation compensates the animators, directors, and staff behind GATE 2. </td><td><a href="https://2612956370-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsHO2CVanSsqKtCJtf53U%2Fuploads%2F9pQTiPJSGMytSUbzT0ZA%2FCRP.png?alt=media&#x26;token=d8fddfe1-6612-4f0c-9897-dd6ba8418141">CRP.png</a></td><td><a href="start-here/creator-reward-pool">creator-reward-pool</a></td></tr><tr><td><strong>How Anime Gets Made</strong></td><td>The production committee model and why it matters</td><td><a href="https://2612956370-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsHO2CVanSsqKtCJtf53U%2Fuploads%2FC0DDZnT7YR0dFqE2VPN7%2Fhow%20anime.png?alt=media&#x26;token=0d493758-4e3f-4912-8a6a-532ce4fcc990">how anime.png</a></td><td><a href="start-here/how-anime-gets-made">how-anime-gets-made</a></td></tr><tr><td><strong>Glossary</strong></td><td>Key terms used across Oshi and the GATE 2 campaign </td><td><a href="https://2612956370-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsHO2CVanSsqKtCJtf53U%2Fuploads%2FOWkE6fkm8c3Vl8jzbt9L%2Fglossary.png?alt=media&#x26;token=af28e418-eb83-4d16-8abe-c4b0d2eb032c">glossary.png</a></td><td><a href="start-here/glossary">glossary</a></td></tr><tr><td><strong>Official Links</strong></td><td>Verified websites, social accounts, and contact info</td><td><a href="https://2612956370-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsHO2CVanSsqKtCJtf53U%2Fuploads%2FXA2RyqiqldOAI8EDc3XE%2Fofficial%20links.png?alt=media&#x26;token=c4b43ef7-687e-49c8-a937-2cf69a01ce9a">official links.png</a></td><td><a href="start-here/official-links">official-links</a></td></tr></tbody></table>

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<figure><img src="https://2612956370-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsHO2CVanSsqKtCJtf53U%2Fuploads%2FPDuOJW24AmDgDJ2BkPKc%2Fimage.png?alt=media&#x26;token=c30b99f3-1d91-4968-83ab-84b60bc38959" alt=""><figcaption></figcaption></figure>

## GATE 2 CAMPAIGN

Everything about the GATE 2: Tides of Conflict campaign, from ranks and rewards to the timeline.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Understanding Ranks</strong></td><td>The seven naval ranks from Seaman ($5) to Admiral ($10,000)</td><td><a href="https://2612956370-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsHO2CVanSsqKtCJtf53U%2Fuploads%2FwfWpVl0ItJXIB3Yf9Eb5%2FGATE2-SECTION4-%2311.png?alt=media&#x26;token=92428218-5029-4e1a-98f9-8c6fd74e583b">GATE2-SECTION4-#11.png</a></td><td><a href="gate-2-campaign/understanding-ranks">understanding-ranks</a></td></tr><tr><td><strong>Reward Details by Tier</strong></td><td>Full breakdown of what each rank unlocks</td><td><a href="https://2612956370-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsHO2CVanSsqKtCJtf53U%2Fuploads%2FK5Ptxuk5dmHRsWKB0ojM%2FGATE2-SECTION2-%235%20_%20ALTERNATIVE.png?alt=media&#x26;token=efc1cb32-80a3-4b50-bc36-c48d4e310342">GATE2-SECTION2-#5 _ ALTERNATIVE.png</a></td><td><a href="gate-2-campaign/reward-details-by-rank-tiers">reward-details-by-rank-tiers</a></td></tr><tr><td><strong>Campaign Timeline</strong></td><td>Key dates from launch through production and beyond</td><td><a href="https://2612956370-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsHO2CVanSsqKtCJtf53U%2Fuploads%2FXI6TWeuCMjDfX88nwVaF%2FGATE2-SECTION6-%2323.png?alt=media&#x26;token=2ab79810-e9a5-4c57-9940-0c952e1daa2a">GATE2-SECTION6-#23.png</a></td><td><a href="gate-2-campaign/campaign-timeline">campaign-timeline</a></td></tr></tbody></table>

***

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Oshi Membership Rewards</strong></td><td>How active participation earns additional rewards</td><td><a href="start-here/oshi-membership-rewards">oshi-membership-rewards</a></td></tr><tr><td><strong>Leaderboard</strong></td><td>Real-time Valor and Merit rankings and campaign milestones</td><td><a href="gate-2-campaign/leaderboard">leaderboard</a></td></tr><tr><td><strong>Where Do Your Contributions Go?</strong></td><td>How campaign funds support production, creators, and rewards</td><td><a href="start-here/where-do-your-contributions-go">where-do-your-contributions-go</a></td></tr><tr><td><strong>Legacy Contributors</strong></td><td>Information for pre-launch supporters</td><td><a href="gate-2-campaign/legacy-contributors">legacy-contributors</a></td></tr></tbody></table>

***

## Rewards

Digital, physical, and experiential rewards by category.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Physical Collectibles</strong></td><td>Merchandise packs and tangible collectibles</td><td></td><td><a href="gate-2-campaign/physical-rewards">physical-rewards</a></td></tr><tr><td><strong>Digital Collectibles</strong></td><td>Production art, rank emblems, and digital content</td><td></td><td><a href="gate-2-campaign/digital-collectibles">digital-collectibles</a></td></tr><tr><td><strong>Experiential Rewards</strong></td><td>Credits, cameos, and behind-the-scenes access</td><td></td><td><a href="gate-2-campaign/experiential-rewards">experiential-rewards</a></td></tr></tbody></table>

***

## Points & Quests

How to earn, climb the leaderboard, and unlock more.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Valor &#x26; Merit Points</strong></td><td>How the two point systems work together</td><td></td><td><a href="gate-2-campaign/valor-and-merit-points">valor-and-merit-points</a></td></tr><tr><td><strong>Merit Quests</strong></td><td>Earn Merit through community engagement and quests</td><td></td><td><a href="gate-2-campaign/merit-quests">merit-quests</a></td></tr><tr><td><strong>Officer Quests</strong></td><td>Exclusive quests for Lieutenant rank and above</td><td></td><td><a href="gate-2-campaign/officer-quests">officer-quests</a></td></tr></tbody></table>

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## Help & Support

Account help, payment questions, and how to reach us.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Managing Your Account</strong></td><td>Profile settings, wallet, and account</td><td><a href="help-and-support/managing-your-account">managing-your-account</a></td></tr><tr><td><strong>Payments &#x26; Transactions</strong></td><td>Payment methods, regional availability, and transaction details</td><td><a href="help-and-support/payments-and-transactions">payments-and-transactions</a></td></tr><tr><td><strong>Refund Policy</strong></td><td>How refunds work and what to expect</td><td><a href="help-and-support/refund-policy">refund-policy</a></td></tr><tr><td><strong>Support Channels</strong></td><td>Email, Discord, and other ways to get help</td><td><a href="help-and-support/support-channels">support-channels</a></td></tr><tr><td><strong>Reporting Issues or Bugs</strong></td><td>How to report technical issues</td><td><a href="help-and-support/reporting-issues-or-bugs">reporting-issues-or-bugs</a></td></tr><tr><td><strong>Staying Safe</strong></td><td>Protecting your account and avoiding scams</td><td><a href="help-and-support/staying-safe">staying-safe</a></td></tr></tbody></table>

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## Anime on Oshi

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td><strong>GATE 2: Tides of Conflict</strong></td><td>Campaign live Feb 27, 2026. Produced by Studio M2, GENCO, Kasagi Labo, and Oshi.</td><td><a href="gate-2-campaign/gate-2-overview">gate-2-overview</a></td><td><a href="https://2612956370-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsHO2CVanSsqKtCJtf53U%2Fuploads%2F6mcGURqKdNJMmOQulzJw%2FGATE%202%20bannere.png?alt=media&#x26;token=c8dbef6b-15d8-4828-ad40-e1ef6c724159">GATE 2 bannere.png</a></td></tr><tr><td><strong>Living in a World Without Magic</strong></td><td>Coming soon.</td><td><a href="start-here/mahoseka-coming-soon">mahoseka-coming-soon</a></td><td><a href="https://2612956370-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsHO2CVanSsqKtCJtf53U%2Fuploads%2FKcRiytJhlQQ0cptvMw99%2FMahoseka%20button.png?alt=media&#x26;token=c221e1b4-e75c-4e40-8f26-055724d8b86f">Mahoseka button.png</a></td></tr></tbody></table>

***

{% hint style="info" %}
Need help? Email <support@oshi.co> · Join [Discord](https://discord.gg/oshi) · Visit [gate2.oshi.co](https://gate2.oshi.co)
{% endhint %}


---

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```
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