> For the complete documentation index, see [llms.txt](https://docs.oshi.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.oshi.co/help-and-support.md).

# HELP & SUPPORT

- [Staying Safe](https://docs.oshi.co/help-and-support/staying-safe.md): Protect yourself from scams and impersonators. Verify official Oshi accounts, spot fake links, and keep your account secure.
- [Managing Your Account](https://docs.oshi.co/help-and-support/managing-your-account.md): Create your Oshi account, update your profile, manage security settings, or request account deletion. All account basics covered.
- [Payments and Transactions](https://docs.oshi.co/help-and-support/payments-and-transactions.md): Payment methods accepted on Oshi: Stripe, Depay, OshiPay, and voucher coupons. View transaction history and troubleshoot issues.
- [Reporting Issues or Bugs](https://docs.oshi.co/help-and-support/reporting-issues-or-bugs.md): Found a bug or issue on Oshi? Learn what to include in your report to help us fix it faster.
- [Refund Policy](https://docs.oshi.co/help-and-support/refund-policy.md): Oshi's refund and dispute policy. All contributions are final. Learn about chargebacks and how disputes are handled.
- [Support Channels](https://docs.oshi.co/help-and-support/support-channels.md): Get help from Oshi support via email, Discord, or this Help Center. Find the right channel for your question.


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# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.oshi.co/help-and-support.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
