headsetSupport Channels

Get help from Oshi support via email, Discord, or this Help Center. Find the right channel for your question.

How to get help from Oshi support via email, Discord, and this help center.


Which channel should I use?

Issue type
Best channel

Payment, billing, account access

Email

Quick questions, community discussion, feature ideas

Discord

Self-service, browsing topics

Help Center

Bug reports

Email or Discord


Email support

[email protected]envelope. Response within 48 hours.

Email is the best channel for account access problems, payment or billing questions, Legacy Contributor status issues, and technical problems with the platform. For bug reports, include "BUG:" in the subject line. For urgent issues affecting payment, rewards, or account security, include "URGENT:" in the subject line.


Discord community

Join our Discordarrow-up-right. Response times vary (community-driven).

Discord is the best place for quick questions about the campaign, connecting with other participants, and general GATE 2 discussions. It's also where feature ideas and suggestions live. The team reads community feedback regularly, and moderators can route support questions to the right people.


Help Center

You're here! Browse by section:

Start Here covers platform basics, how anime gets made, and where your contributions go. GATE 2 Campaign covers ranks, rewards, timeline, leaderboards, and quests. Help & Support covers payments, account management, and troubleshooting.


Campaign updates

For announcements and production news:

X: @oshikatsu_coarrow-up-right and @gate_animearrow-up-right

Campaign page: gate2.oshi.coarrow-up-right

Email: Updates sent to your Oshi account email


Submitting feedback

We welcome suggestions for improving Oshi. You can share feedback in Discord or email [email protected]envelope with "FEEDBACK:" in the subject line.

See Reporting Issues or Bugs for how to submit bug reports with the details our team needs.


Related articles

Need help? [email protected]envelope · Discordarrow-up-right

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