Support Channels
Get help from Oshi support via email, Discord, or this Help Center. Find the right channel for your question.
How to get help from Oshi support via email, Discord, and this help center.
Which channel should I use?
Payment, billing, account access
Quick questions, community discussion, feature ideas
Discord
Self-service, browsing topics
Help Center
Bug reports
Email or Discord
Email support
[email protected]. Response within 48 hours.
Email is the best channel for account access problems, payment or billing questions, Legacy Contributor status issues, and technical problems with the platform. For bug reports, include "BUG:" in the subject line. For urgent issues affecting payment, rewards, or account security, include "URGENT:" in the subject line.
Discord community
Join our Discord. Response times vary (community-driven).
Discord is the best place for quick questions about the campaign, connecting with other participants, and general GATE 2 discussions. It's also where feature ideas and suggestions live. The team reads community feedback regularly, and moderators can route support questions to the right people.
Help Center
You're here! Browse by section:
Start Here covers platform basics, how anime gets made, and where your contributions go. GATE 2 Campaign covers ranks, rewards, timeline, leaderboards, and quests. Help & Support covers payments, account management, and troubleshooting.
Campaign updates
For announcements and production news:
X: @oshikatsu_co and @gate_anime
Campaign page: gate2.oshi.co
Email: Updates sent to your Oshi account email
Submitting feedback
We welcome suggestions for improving Oshi. You can share feedback in Discord or email [email protected] with "FEEDBACK:" in the subject line.
See Reporting Issues or Bugs for how to submit bug reports with the details our team needs.
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Need help? [email protected] · Discord
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