> For the complete documentation index, see [llms.txt](https://docs.oshi.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.oshi.co/oshi-help-center-jp/help-and-support.md).

# HELP & SUPPORT

- [安全に利用するために](https://docs.oshi.co/oshi-help-center-jp/help-and-support/nisurutameni.md): 詐欺やなりすましから身を守る方法。Oshiの公式アカウントの確認、偶リンクの見分け方、アカウントの保護。
- [アカウント管理](https://docs.oshi.co/oshi-help-center-jp/help-and-support/akaunto.md): Oshiアカウントの作成、プロフィール更新、セキュリティ設定、アカウント削除の方法。
- [決済と取引](https://docs.oshi.co/oshi-help-center-jp/help-and-support/to.md): Oshiでの決済方法：Stripe、Depay、OshiPay、バウチャークーポン。取引履歴の確認とトラブルシューティング。
- [問題やバグの報告](https://docs.oshi.co/oshi-help-center-jp/help-and-support/yabaguno.md): バグや問題の報告方法。迅速な解決のために報告に含めるべき情報。
- [返金ポリシー](https://docs.oshi.co/oshi-help-center-jp/help-and-support/porish.md): Oshiの返金・異議申し立てポリシー。すべての応援は確定となります。チャージバックや異議申し立ての取り扱いについて。
- [サポートチャネル](https://docs.oshi.co/oshi-help-center-jp/help-and-support/saptochaneru.md): Oshiサポートへの問い合わせ方法：メール、Discord、ヘルプセンター。質問に応じた適切なチャネルの選び方。


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